Return & Refund Policy

EASY RETURNS

We hope you had an awesome time shopping with us and we want you to be completely happy with your The Gem Girl purchases.

If however, you're not 100% satisfied with your purchase, you can return the item(s) and get a full refund.

You can return or exchange the item(s) for up to 60 days from the date you receive it.

Our policy lasts 60 days after receiving the order. If 60 days have gone by since the delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, send us an email at care@thegemgirl.com for the shipping address of our New Jersey Office.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@thegemgirl.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We replace the items if they are defective or damaged (picture of the damaged item(s) required).  If you need to exchange it for the same item, send us an email at care@thegemgirl.com.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping of Product(s)

To return your product, send us an email at care@thegemgirl.com for the shipping address of our New Jersey Office.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you have purchased using your PayPal account, you may be able to be reimbursed for return shipping. Please view PayPal policy.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Unsure of what size will fit you best? Check out the size guides below to find the perfect fit.

OUR SIZE POLICY

Please refer to the sizing chart before placing your order. All items are made to order unless otherwise stated. We DO accept returns or exchanges for incorrectly chosen sizes, please email us at care@thegemgirl.com.


JEWELRY SIZE CHARTS

Button Earring size chart

Size
Earring Diameter (in)
Earring Diameter (mm)
XS 3/4 in 19mm
S 7/8 in 22mm
M 1 1/8 in 28mm
L 1 1/2 in 38mm
XL 1 7/8 in 48mm

 

Bracelet size chart

How to find your correct bracelet size

Use a measuring tape to measure your wrist. If you don't have a measuring tape, you can use a piece of string to wrap around your wrist, then measure the length of the string against a ruler.

For a looser fit, choose one size below your true bracelet size and for a more snug fit, choose one size above your true bracelet size.

Wrist Size (in)
Bracelet Size (in)
Bracelet Size (cm)
5.5 inches 6 inches 15.25 cm
6 inches 6.5 inches 16.5 cm
6.5 inches 7 inches 17.75 cm
7 inches 7.5 inches 19 cm
7.5 inches 8 inches 20.30 cm

 

Necklace size chart

Necklace length chart

The right necklace length varies from person to person. Standard women’s necklace lengths are 16 to 20 inches, but different chain lengths are appropriate for different styles and outfits.

12” necklace: A 12” necklace fits tightly around the neck.

16” necklace: A 16” necklace hits just above the collarbone and fits tightly against the base of the throat. This is the ideal length for petite frames and is one of the most common women’s necklace length.

18” necklace: An 18” necklace falls right about at the collarbone and is the most popular necklace length among women.

20” necklace: A 20” necklace falls a few inches below the collarbone, perfect for women who want some breathing room. This length works best with a higher neckline.

24” necklace: A 24” necklace falls below the neckline.

36” necklace: A 36” necklace hangs below the bust and is typically reserved for long, beaded necklaces such as pearl necklaces. They have often wrapped around twice to form double strand necklaces.

 

  

CARE TIPS FOR JEWELRY

Wood, Bone, and Horn:

These beads and pendants can be cleaned with a soft, dry polishing cloth. Do not use moisture as these materials are porous in nature and can be easily damaged by too much moisture. Furniture polishes and waxes may be used, but be sure to test first on a small area as they can discolor the beads.

Gemstones:

Do not expose gemstones to salt water, chlorine, or detergents as these can erode the finish and polish of gemstone beads. Wipe beads clean with a soft, damp cloth to enhance the luster. For a more thorough cleaning, use a damp cloth with a little bit of mild dish soap. For beads that are exceptionally dirty, soak them in warm water in a small bowl with a small amount of gentle dish soap. You may scrub them with a very soft toothbrush. Dry with a soft cloth.

Glass:

Glass beads can dull over time. They can be cleaned in groups with a household glass cleaner or rubbing alcohol and a soft, absorbent cloth. Spray the beads sparingly a few at a time, and wipe the cleaner away with the cloth. Rub the cloth over the beads until they are clean and shiny. Glass beads can also be cleaned with a soft cloth that has been dipped in mild dishwashing detergent, rinsed off with a second cloth that is damp with clean water, and dried with a soft cloth.

Oxidized/Antique Silver:

Any silver bead that has been intentionally oxidized for an antique look requires special care. A chemical tarnish remover can clean off the intentional oxidization. To clean antiqued beads use a polishing cloth with a mild jewelry cleaner paste that can be rinsed off with water.

Gold:

Gold is one of the softest metals and should be stored away from other beads and jewelry to prevent scratching. Store in a soft fabric box or pouch for the best results. Gold can be cleaned with special gold-cleaning jewelry cleaner for tough dirt. For simple cleanings, use a soft polishing cloth and gently rub gold beads and findings to restore luster and shine.

These beads and pendants can be cleaned with a soft, dry polishing cloth. Do not use moisture as these materials are porous in nature and can be easily damaged by too much moisture. Furniture polishes and waxes may be used, but be sure to test first on a small area as they can discolor the beads.

Pearls:

Pearls are exceptionally soft and can be easily scratched and nicked. Store pearls separately from other beads and findings in a soft pouch. Do not use any abrasive materials, such as a toothbrush, to clean pearls as it can damage them. Pearls can be regularly cleaned with a soft, slightly damp cloth. For a more thorough cleaning, use a mild detergent or a jewelry cleaner that has been marked safe for pearls. Gently rub the pearls and wipe away the detergent with another damp cloth that has no soap. Dry with a soft cloth. Do not immerse in water while cleaning.

Gemstones:

Do not expose gemstones to salt water, chlorine, or detergents as these can erode the finish and polish of gemstone beads. Wipe beads clean with a soft, damp cloth to enhance the luster. For a more thorough cleaning, use a damp cloth with a little bit of mild dish soap. For beads that are exceptionally dirty, soak them in warm water in a small bowl with a small amount of gentle dish soap. You may scrub them with a very soft toothbrush. Dry with a soft cloth.

Glass:

Glass beads can dull over time. They can be cleaned in groups with a household glass cleaner or rubbing alcohol and a soft, absorbent cloth. Spray the beads sparingly a few at a time, and wipe the cleaner away with the cloth. Rub the cloth over the beads until they are clean and shiny. Glass beads can also be cleaned with a soft cloth that has been dipped in mild dishwashing detergent, rinsed off with a second cloth that is damp with clean water, and dried with a soft cloth.

Sterling Silver:

Store silver beads in an airtight container, like a zip lock bag, and away from anything acidic or sulfuric. Rubber, paper, or cardboard, for example, will tarnish silver and turn it black. Silver is also very soft and can be easily scratched. Clean it with a soft cloth, specialized sterling silver cleaning cloths are available, or use a 100% cotton cloth. For beads that have tarnished, silver dips will remove the blackening but can damage beads so they tarnish faster in the future.

To remove tarnish without silver cleaner, line a heat proof glass bowl with aluminum foil. Place your beads or finished jewelry in the bowl. Add a heaping teaspoon of baking soda and then pour in boiling water. Stir with a plastic or wooden spoon, stirring slowly and allowing the silver to touch the aluminum foil as much as possible. Leave it for a few minutes, remove carefully and rinse well. Dry with a soft cloth. After this, store your silver in an airtight container to prevent further tarnishing.

Oxidized/Antique Silver:

Any silver bead that has been intentionally oxidized for an antique look requires special care. A chemical tarnish remover can clean off the intentional oxidization. To clean antiqued beads use a polishing cloth with a mild jewelry cleaner paste that can be rinsed off with water.

Copper, Brass, and Bronze:

If the beads have an intentional patina or are antiqued, do not use household cleaners on these beads or findings. Simply wipe dirt off with a dry cloth and a soft brush. Polish with a wax and allow to dry.

To remove a patina or tarnish, soak your beads or findings in warm water with a tablespoon of lemon juice and a tablespoon of salt. Rinse with clear water and dry with a soft cloth.